Humanism in Medicine Lectureship – Kindness: It’s Still Here

We are in an era of great division in our nation and a general lack of dialogue because of stories that suit our own needs, hanging out with like-minded people, and using social media to reinforce our stories. In the past 10 years, we went from Covey’s Highly Effective People habit of seek first to understand, before trying to be understood, to this. Covey also said that the most effective people in life Think Win-Win. Complaining to like-minded people doesn’t fix anything, but what can we do to heal ourselves in a troubling world?

Kindness is increasingly becoming a lost art. While it is the foundation of all the major religions, kindness is often competing with people’s selfish needs in the busy world we live in today. Unfortunately, many people believe they are justified to ignore human kindness in favor of looking out for themselves. The presentation will include ideas for effective social issue change by appreciating the differences between compassion, empathy, and kindness. When kindness becomes engrained into an organizational culture it improves employee retention, patient outcomes, and results in engaged patients with a desire to return. The focus of this workshop will help the participants to live up to their own value of showing kindness to others in everything they do.

Learning Objectives:

  1. Define the components of kindness and how it differs from compassion and empathy
  2. Explain the business argument for creating a culture of kindness including employee retention, reduced turnover, and improved patient outcomes resulting in patient engagement
  3. Outline interventions to improve kindness in the workplace and effect change

Speaker:

  • Michael B. Grossman, DM, MSN, RN, NEA-BC

This seminar was delivered as a Pediatric Grand Rounds Lecture at Children’s Hospital of Philadelphia, on January 26, 2022.

Content Disclaimer

The Terms of Use and Privacy Policy set forth on the website of The Children’s Hospital of Philadelphia apply to any and all uses of and access to this site and the content found here.

The work presented in the presentations, videos, and other content on this site (“Presentations”) includes publicly available medical evidence, a consensus of medical practitioners, and/or opinions of individual practitioners that may differ from consensus opinions. These Presentations are intended only to provide general information and need to be adapted for each specific patient based on the practitioner’s professional judgment, consideration of any unique circumstances, the needs of each patient and their family, the availability of various resources at the health care institution where the patient is located, and other factors. The Presentations are not intended to constitute medical advice or treatment, nor should they be relied upon as such. The Presentations are not intended to create a doctor-patient relationship between/among The Children’s Hospital of Philadelphia, its physicians and the individual patients in question. The information contained in these Presentations are general in nature, and do not and are not intended to refer to specific patients.

CHOP, The Children’s Hospital of Philadelphia Foundation and its or their affiliates, the authors, presenters, practitioners, editors, and others associated with the creation of the Presentations (“CHOP”) are not responsible for errors or omissions in the Presentations; for any outcomes a patient might experience where a clinician reviewed one or more such Presentations in connection with providing care for that patient; and/or for any and all third party content on the site or in the Presentations. CHOP makes no warranty, expressed or implied, with respect to the currency, completeness, applicability or accuracy of the Presentations. Application of the information in or to a particular situation remains the professional responsibility of the practitioner who is directly treating the patient.

To the extent that the Presentations include information regarding drug dosing, in view of ongoing research, changes in government regulations and the constant flow of information relating to drug therapy and drug reactions, the viewer should not rely on the Presentation content, but rather is urged to check the package insert for each drug for indications, dosage, warnings and precautions.

Some drugs and medical devices presented in the Presentations have United States Food and Drug Administration (FDA) clearance for limited use in restricted research settings. It is the responsibility of the practitioner to ascertain the FDA status of each drug or device planned for use in their clinical practice.

You shall indemnify, defend and hold harmless CHOP, The Children’s Hospital of Philadelphia Foundation, and its/their current and former employees, officers, and agents, trustees, and their respective successors, heirs and assigns (“Indemnitees”) against any claims, liability, damage, loss or expenses (including attorneys’ fees and expenses of litigation) in connection with any claims, suits, actions, demands or judgments arising directly or indirectly out of your reference to or use of the Presentations.

The Presentations are protected by copyright laws and in some cases patent laws, and all rights are reserved under such laws. No part of the Presentations may be reproduced in any form by any means, or utilized in any other way, absent prior written permission from the copyright owner.

 

By starting this module, you agree to our Content Disclaimer and Terms of Service.

Free

Course Includes

  • 1 Lesson
  • Course Certificate
Don't have a CHOP OPEN account?
Click “Login to Enroll” below to register for free.